With Engine DJ I do, combined with the hardware and currently the hardware can’t communicate with the software because the only way that it does was not updated to meet the new standards from the OS. This would be indeed trolling, yelling at clouds without any proof since I just do not have the software to begin with. They have their own userbase to report bugs and help developers get the priority straight for critical issues. Denon is not the only company to do it, but I would not go yell at Pioneer for Recordbox since I do not use BlackMagic/Adobe/enter whatever company because I do not own their software or hardware and I am not affected by it. The stick is: developers knew what was coming and have ignored it so far. Everyone knew that the way to load drives will change, Apple has announced that together with the pre-release of Ventura to any developer out there who has software running on MacOS. Still, Denon’s problem with this upgrade beats the pants off of Rekordbox’s typically glacial path to making their software work at all after MacOS upgrades. In the case of EDJ the choice was, for me, to accept the problems, because I wanted VDJ’s new stems, and can work around the problem easilly enough for now by bypassing Sync Manager and dragging and dropping to my USB drive, which SEEMS to be working OK. The fact of the matter is that many people don’t have the luxury of a separate laptop for each application, and often circumstances force upgrade, or make it difficult to avoid. Whether he is correct or not in his original assesment is another matter. Criticising from the outside is the easiest job on earth, and you are doing it beautifully.” is classic trolling, not to mention the grammar and spelling errors. No, is correct, and “Im just amazed Denon haven’t offered you and all the other forum warriors a job, given how superior you claim to be over their in house support teams. We are not here to rant about the issue, we are here to show Denon DJ that the issue is critical and requires a hotfix instead of a regular update down the roadmap somewhere after a few months. If the users do not help, the issue can sit there without a fix for a long time because it is not seen as important enough. Denon needs to see how big the problem is to get the priority right, every developer needs to rely on feedback and data from the users who are affected. So yes, pointing out that the issue is massive and requires a hotfix and not just an update down the road after a few months is very important. This is as critical as it gets pretty much. Given the point that the warning is 37 days old and no update has been published (even as beta for people who want to help test it) tells us that the feedback is needed since the issue is not seen as critical and the priority was not set correctly.Įvery developer has a list of bugs and issues to fix and they range from critical (fix yesterday!) to midrange (affects only a handful of users and does not impact stability very much) to very rare and weird bugs that might show up only for a few users in very specific combinations of hardware and software and get the lowest priority.īut here we are talking about the core feature not working at all, making the software useless in combination with the hardware (can’t import/export anything on Ventura, no playlists, no files, no settings and it does affect all external drives, be it integrated into the unit like the Prime 4 internal drive if installed or just USB drives). What is silly - to tell people to hold off crucial updates to their OS because the software developers are not willing to hotfix issues at release or shortly after. And this is not some fun 1-man project here, it is a huge company selling expensive professional gear, so updates and compatibility are highest priority, but we do not see this priority. There is nothing silly about pointing out that a critical issue exists and it has not been fixed for months, not hours or days. Do you want to force people to downgrade a new machine to get compatibility for something? Remember that newer devices come with Ventura preinstalled, so if someone goes and grabs an M2 macbook, the chances are high that this user will have the Ventura update. This happened in the past on every OS and this is why the pre-release version of the OS is distributed among developers months in advance, so they can adapt to the changes and be ready for the release. And it can happen that certain functions change entirely and require updates. Remember that the OS is the core for each software or driver, the developers have to follow the rules of the operating system. Silly or not, blaming Apple for keeping their OS up2date and change things is not the way.
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